Terms of use

These terms of use explain the rules for using Eleza, the talking app for children. By installing or using Eleza, you agree to these terms. Please read them, together with our privacy policy at https://eleza.app/privacy, before you start. This is a plain-language version written to be easy to follow.

These terms are published at https://eleza.app/terms and we keep the current version there. This is version 1.1, dated 5 July 2026. That date and version are the anchor for the section on changes below, so you can always tell which version applies.

Who provides Eleza

Eleza is provided by the sole proprietorship (eenmanszaak) Eleza, registered with the Dutch Chamber of Commerce under number 42121724 and based in Berkel en Rodenrijs, the Netherlands.

We may transfer this agreement to a company we set up or engage to carry Eleza forward, provided the transfer does not reduce your rights under these terms or your mandatory rights as a consumer.

You can reach us at [email protected], and by post at Rozenoord 9, 2651 XN Berkel en Rodenrijs, the Netherlands. Use these for any question, complaint or notice relating to these terms or the app.

These terms govern your use of the Eleza app for Android, distributed through the Google Play Store. The app is available in Dutch (the default), English and Spanish. All language versions mean the same thing; we keep them consistent, and if anything reads ambiguously, we read it in your favour.

These terms and our separate privacy policy at https://eleza.app/privacy together cover your use of Eleza. The privacy policy explains how data is handled and forms part of this agreement by reference; we don’t repeat its detail here.

A few words we use

“The app” means the Eleza application and the content that comes bundled with it.

“We”, “us” or “the provider” means the provider of Eleza, as described above.

“You” or “the user” means the adult who installs, sets up and operates the app and who agrees to these terms.

“The child” means the child you set the app up for, typically a child who cannot speak or finds speaking difficult.

“Your content” means the photos, names, custom boards, profiles and settings you add. All of this is stored locally on your device.

“Third-party symbol content” means the symbol sets and assets that come bundled with the app under open licences, such as OpenAAC’s Quick Core, Project Core, Mulberry, OCHA, Twemoji and the Noun Project, among others.

Who agrees to these terms

When you install or use Eleza, you accept these terms through that clear, deliberate act. There are no pre-ticked boxes and nothing is hidden.

We make these terms available before you are bound by them: they are linked from the Google Play listing and from within the app (on an About or Info screen), and they are published at https://eleza.app/terms, so you can read and save them before you install or first use the app.

You must be at least 18 and able to enter into an agreement. In practice you’ll be a parent, guardian, teacher, therapist or carer. Only the adult is bound by these terms. The child is not a party to them; you simply set up and operate the app for the child.

By agreeing, you take responsibility for how the app is set up and used for the child you are supporting, including judging whether the app is suitable for that particular child, in consultation with your own professionals.

If you don’t agree with these terms, please don’t install or use the app.

Agreeing to these terms does not take away any mandatory rights you have as a consumer. The section on your consumer rights below always applies.

Your right to use the app

We grant you a limited, non-exclusive and non-transferable licence to install and use Eleza for your personal or family use, or in your professional work with the children you support (for example as a teacher, therapist or carer). We can revoke this licence only as set out in the section on starting and ending your use below.

The app is licensed to you, not sold. We keep ownership of the app itself, as set out in the section on who owns what below.

Please don’t resell, rent out or sublicense the app, remove its notices or branding, use it for anything unlawful, or work around its security controls.

Please don’t reverse-engineer the app, except to the extent the law allows you to. For example, where the law gives you rights to make the app work with other software or to correct errors. We don’t limit those rights.

Nothing in this section removes the rights you have, by law, to an app that works as it should. Those rights are covered in the section on your consumer rights below.

Availability and “as is”

The app is provided “as is” and “as available”. We keep the app working and improve it over time, but we don’t promise it will always be available, or that it will run without interruptions or errors.

We may update or modify the app, and we may need to take it offline for maintenance. Where a change matters to you, we’ll aim to give reasonable notice, as set out in the section on changes below.

Offering the app “as is” does not remove our responsibilities under the law, including our duty that the app conforms to what you can reasonably expect, and our responsibility the law does not allow us to exclude (including for personal injury). The sections on your consumer rights and on our liability below set out what we can and cannot exclude.

Because your data lives on your device, we recommend you regularly export and back up your boards, and that you keep a backup way to communicate. See the section on safety below and the section on starting and ending your use below.

Safety: Eleza is not a medical device, and not a substitute for professional care

Eleza is not a medical device, and we make no medical or therapeutic claims about it. It is a communication app, a tool to help a child express words and sentences, nothing more.

Eleza is not intended to diagnose, assess, treat, cure, prevent or monitor any condition.

Eleza does not provide, and is not a substitute for, advice, diagnosis, assessment, therapy, treatment or care from a doctor, speech and language therapist, teacher or other professional. Decisions about a child’s communication, health or education should always be made with those professionals.

Eleza runs on a single device, so it can become unavailable, for example if the device is lost, broken or out of battery, or if the app has a fault. Never let Eleza be the only way the child can communicate, and always keep a reliable backup method available so the child can be understood, including in an emergency or if they need to signal pain, distress or danger.

This is a safety warning about how to use the app sensibly. It is not an attempt to exclude our responsibility for death or personal injury: that responsibility cannot be excluded, and the section on our liability below makes that clear.

Nothing in this section limits your mandatory rights as a consumer or our responsibility the law does not allow us to exclude.

Symbol sets from others, and their open licences

Eleza comes with symbol sets created by other people and organisations. These are made available under open licences, and those original licences (not these terms) govern how that content may be used.

The bundled sets include Quick Core via OpenAAC (CC BY 4.0), Project Core via CLDS and Scot Wahlquist (CC BY-SA 4.0), Mulberry Symbols (CC BY-SA 4.0), as well as OCHA, Twemoji, the Noun Project and others.

You can find the full list, with credits, in the footer of our website at https://eleza.app and in the app’s own credits.

If you export or share boards that contain these symbols (for example as an Open Board Format file), the open-licence conditions travel with them. For symbols under CC BY that means giving attribution; for symbols under CC BY-SA it means giving attribution and sharing your boards under the same licence.

We can’t guarantee that any particular symbol set will always remain available in the app.

We don’t own this third-party content, and we don’t claim to. Ownership sits with the original creators, as the section on who owns what below sets out.

Your photos and names, and consent for photos of children

You can add your own photos, names, profiles and custom boards to the app. All of this is stored locally on your device.

Your content stays yours. We take no licence to it, and we can’t see, access or control it.

You are responsible for having the legal right and every necessary consent to use any photo or name you add, and this matters most for photos of children or of other people.

Please don’t add content that is unlawful, that infringes someone else’s rights, or that could harm someone.

Where your content includes other people’s personal data, such as photos of other children, you are the one responsible for using it lawfully. Because that content never leaves your device, we are not the controller of it. Our privacy policy at https://eleza.app/privacy explains this further.

Privacy

How data is handled is set out in our privacy policy at https://eleza.app/privacy, which forms part of this agreement.

In short: your in-app data (boards, symbols, photos, profiles, settings and the optional Growth insights) stays on your device and is not sent to us or to anyone else. The app has no tracking, never sends data anywhere, and works offline. Eleza has no separate Eleza account or login of its own; the only identity involved is the Google account you already use for Google Play, which handles payment if you buy Eleza Pro, as set out in the section on price and payment below.

The only personal data we hold is the email address you may leave on our website to be told about the launch. It is held by our processor Cloudflare on servers in the EEA, kept until we’ve told you about the launch and at most twelve months, and you can ask us to access, correct or delete it, withdraw your consent, or complain to the Autoriteit Persoonsgegevens.

For the full detail, please read the privacy policy: it is the single source for how data is handled, and these terms don’t override it.

Using the app responsibly

Please use Eleza only for lawful purposes.

Don’t use the app to harass, harm or endanger anyone.

Don’t try to breach or get around the app’s security.

Don’t use the app in a way that infringes someone else’s rights, or that breaks the open licences covering the bundled symbol sets.

Your consumer rights

By law, the app must conform to what was agreed and to what you can reasonably expect, including being fit for the purposes apps of this type are normally used for. You keep your statutory rights and remedies for digital content and services under Dutch and EU law (including the rules in Book 7 of the Dutch Civil Code that implement the Digital Content Directive). If the app doesn’t conform, you can ask us to bring it into conformity, and where the law allows, get a price reduction or end the agreement. The exact remedies, costs and timeframes are those the law gives you.

The app carries the statutory conformity guarantee. For Eleza Pro, a one-time purchase of digital content, that guarantee runs for the period you can reasonably expect for such a purchase, and we supply the updates needed to keep the app conforming throughout that period.

We are the trader that supplies the app to you and owes this conformity guarantee, whoever processes your payment. Google Play acts only as the seller of record and payment intermediary for the Pro purchase; that does not move the conformity obligation onto Google. So if the app doesn’t conform, you make your claim to us, and we won’t point you at Google to avoid it.

Beyond the conformity the law guarantees, we give no additional warranty that the app is fit for a particular purpose you have in mind, or that it will run uninterrupted or error-free. This fits the app’s “as is” and “as available” status. It does not affect the statutory conformity rights described just above.

We don’t shorten or remove the statutory period or process for telling us that the app doesn’t conform. The section on our liability below sets out what can never be excluded.

If you think the app doesn’t conform, contact us at [email protected] and we’ll work with you to put it right.

How we handle complaints

If you have a complaint, please contact us first at [email protected]. We aim to acknowledge complaints promptly and to resolve them directly and fairly.

We are not affiliated with an out-of-court dispute-resolution body; that affiliation is voluntary for businesses in the Netherlands. Bring your complaint to us first; we almost always resolve it together. For the purchase of Eleza Pro itself, refunds run through Google Play. You can get free advice from het Juridisch Loket or ConsuWijzer (Dutch consumer information services), and you can always bring your complaint to the competent court, as set out in the section on which law applies below.

Our liability

To the fullest extent that mandatory law allows, we are not liable for indirect or consequential loss, or for data loss that is not caused by our intent, gross negligence, or our failure to supply a conforming app. This does not affect our duty that the app conforms as it should, nor your mandatory rights. Because your data is stored only on your device, please keep your own backups, as noted above.

Where the law allows us to limit the amount of our liability, that limit is €100 or, if higher, the total amount you paid for the app (the one-time price of Eleza Pro). This cap never applies to the non-excludable matters listed below or to your statutory conformity remedies.

Some things can never be excluded or limited, and we don’t try to: our liability for death or personal injury caused by our negligence; our liability for our own intent or gross negligence; and any liability that mandatory law does not allow us to exclude, including your statutory conformity and remedy rights and any product-liability rights.

This limitation applies to the fullest extent permitted by mandatory law, and does not affect the rights that cannot be excluded.

The safety warning about medical use, above, is a warning about sensible use. It is not, and is not intended to be, a waiver of our liability for injury.

Free and Pro

The heart of Eleza is free, with no time limit: tapping to speak, building whole sentences, all starter boards, the voice settings, one profile, filling empty cells with your own symbols or photos (up to 25 custom cells), and making and restoring your own backups.

Eleza Pro is an optional, one-time in-app purchase that adds extra tools: full board editing, unlimited custom cells, more than one profile, the word finder, importing boards from other apps, recording your own voice for words, the Growth insights with the therapist report, and printing boards. Pro is not a subscription and has no recurring charges.

A Pro purchase belongs to the Google account that made it and covers the devices where that account uses the app, under Google Play’s rules. To use Eleza on an organisation’s own devices, for example a school or practice, please contact us first at [email protected]. Organisation licences (per practitioner or group, invoiced directly, outside Google Play) are described at eleza.app/professionals.

You can try Pro free for 14 days first. The trial starts only when you expressly choose to start it, never by itself, and it never turns into a payment by itself: when the trial ends, the app simply returns to the free version and nothing is charged. There is one trial per installation.

Returning to the free version, for example after the trial or after a refund, never deletes, hides or mutes anything you made: extra profiles remain usable and keep speaking, edited boards stay as they are, custom cells beyond 25 keep speaking, and your own voice recordings keep playing. Only the Pro tools themselves lock again.

Price, payment and your right to cancel

The app is free to download and use. The only thing you can buy is Eleza Pro, a one-time in-app purchase, as described above. There is no subscription, no recurring billing, and nothing that renews automatically or turns into a payment by itself.

Eleza Pro costs € 55, once. The exact price in your country and currency is shown in the app and on Google Play before you buy, so you know exactly what you will pay before you commit.

Payment runs through Google Play only. Google is the seller of record. Google shows you the price before you confirm, processes the payment, and handles refunds, withdrawal instructions and the model withdrawal form, and the EU consumer right of withdrawal. We never see or process your card details. Google acts as seller of record and payment intermediary only; it does not take over our duty, as the trader that supplies the app, that the app conforms (see the section on your consumer rights above).

The free Pro trial involves no charge and never turns into a purchase by itself, so during it there is nothing to cancel or withdraw from. If you buy Pro, the 14-day right of withdrawal runs from the moment of purchase. Because Pro is paid digital content delivered immediately rather than on a physical medium, the law gives you that 14-day right of withdrawal, which Google handles as part of the purchase.

That right is only lost if you expressly ask to start straight away, acknowledge that you’ll lose the right once supply begins, and receive confirmation of that consent and acknowledgement on a durable medium. Google, as seller of record, provides that confirmation. If the confirmation is not given, your 14-day right to withdraw remains. Your statutory rights to withdraw and to a conforming product are not replaced by Google’s process, and we won’t simply say “no refunds”.

Eleza Pro carries the statutory conformity guarantee under Book 7 of the Dutch Civil Code, as set out in the section on your consumer rights above.

Who owns what

We, or those who license content to us, own the Eleza name, logo, app design, code and original content. You don’t get any right to these beyond the licence to use the app described above.

The bundled symbol sets are owned by their respective creators and licensed under their own open licences, as set out in the section on symbol sets above. We claim no ownership of them.

Your content is owned by you, as set out in the section on your photos and names above. We claim no ownership of it, and we take no licence to it.

Changes to the app and to these terms

We may update, modify or discontinue the app, and we’ll aim to give reasonable notice where a change matters to you. Where the law requires updates to keep the app conforming, we’ll supply them, as set out in the section on your consumer rights.

Updates may require a supported Android version. If you choose not to install an update we have supplied and explained, we are not responsible for problems that update would have fixed.

We may amend these terms where there’s a good reason to, for example to reflect changes in the app, in our practices or in the law, at no extra cost to you. We’ll give notice of any change that matters to you through the app or our website, and we’ll update the version and date at the top.

For a minor change that does not negatively affect your use, we’ll give reasonable advance notice through the app or our website. For any change that negatively affects your use, you can reject it and stop using the app, and where the law provides for it you’ll have a right to a refund under the rules on modifying digital content (Book 7 of the Dutch Civil Code).

The version and date in the introduction tell you which terms apply, and your consumer rights, set out above, always remain.

Starting and ending your use

Your licence to use the app lasts as long as we offer the app; there is no subscription to cancel. A purchased Eleza Pro simply remains yours within that. You can stop at any time by uninstalling the app, which deletes the app’s data from your device.

Before you uninstall, and before the app might be discontinued, please export and back up your boards (for example as an Open Board Format file), because your data lives only on your device and is lost when the app is removed.

We may suspend or end your licence if you seriously breach these terms, or we may discontinue the app, in which case the licence ends. Except where the breach makes it unreasonable to continue, we will warn you first and give you a reasonable chance to put things right. Where you have bought Eleza Pro and can no longer reasonably use the app because we ended things or discontinued it, you’re due an appropriate refund, handled through Google Play’s refund process. A good reason may justify ending things, but it does not let us keep money for something we no longer supply.

We won’t end your use unfairly or without reason, and we set fair, balanced rules for ending things, including any refund you’re due.

The parts of these terms that by their nature continue after your use ends, such as the sections on who owns what, the open licences, our liability and your consumer rights, stay in force.

Nothing here limits our responsibility for the app conforming as it should; see the sections on your consumer rights and on our liability above.

Which law applies, and how disputes are handled

Dutch law applies to these terms. If you are a consumer, this choice may never deprive you of the mandatory consumer protections of the country where you live.

For court proceedings, if you are a consumer: you may bring proceedings against us either in the Dutch courts or in the courts of the country where you live, and we will only bring proceedings against you in the courts of the country where you live. For users who are not consumers, the Dutch courts have exclusive jurisdiction.

If we can’t resolve a complaint directly, see the section on how we handle complaints above, which names the out-of-court dispute-resolution body once it is chosen. Whether or not that route is available, you can bring your complaint to the competent court as set out here.

To raise any complaint, please contact us using the details below.

Google Play and your device

Eleza is distributed through Google Play, so Google Play’s terms of service and your device and operating-system terms also apply to you alongside these terms. Google Play also handles payment for an Eleza Pro purchase, as set out in the section on price and payment above.

Because Eleza is for children, it falls under Google Play’s Families and child-directed policies, including its data-safety rules. These terms and our privacy policy match what we declare to Google: no ads, no tracking and data kept only on your device.

Pointing to Google’s terms does not move our own legal responsibilities to you, for consumer protection, conformity and injury, onto Google. Those responsibilities remain ours.

If part of these terms doesn’t hold

If any part of these terms turns out to be invalid or unenforceable, the rest stays in force.

If a term is unfair to you as a consumer, it simply doesn’t bind you, and the agreement continues without it. We won’t ask a court to rewrite an unfair term in our favour.

Nothing in these terms limits or excludes your mandatory rights as a consumer under Dutch and EU law.

Contact

You can reach us at [email protected] (the same address as in our website footer and privacy policy) and by post at Rozenoord 9, 2651 XN Berkel en Rodenrijs, the Netherlands.

Use these for any question or complaint, to tell us the app doesn’t conform, or to ask about your Pro purchase. Payment and refunds are handled by Google Play, as set out in the section on price and payment above.

Our registered name is Eleza, registered with the Dutch Chamber of Commerce (KvK) under number 42121724, based in Berkel en Rodenrijs.